Utility engineers inspecting an exposed water main connection during roadside works





TACKLING ILLEGAL CONNECTIONS ACROSS THE WATER NETWORK

Thames Water is stepping up enforcement against unauthorised water connections, targeting illegal network use to help protect water supplies, reduce wastage and ensure connections are carried out safely and legally.

Thames Water Cracks Down on Illegal Water Connections

23 Convictions Secured Against Illegal Connections in 2026

Thames Water has stepped up action against unauthorised connections to its water network, securing 23 convictions during the first five months of 2026. The convictions covered 47 separate offences, including cases involving repeat offenders, and resulted in combined fines and legal costs of £89,788.

The action forms part of Thames Water's ongoing efforts to protect its clean water network, reduce unnecessary water loss and ensure that connections to the network are carried out correctly and legally.

What Is an Illegal Water Connection?

An illegal or unauthorised connection can occur when a property, development or business connects to the water network without the necessary approval or inspection.

Examples can include:

  • Connecting a new property directly to a water main without authorisation.
  • Dividing an existing water supply between several properties or flats without approval.
  • Connecting equipment to water mains or standpipes without permission.
  • Taking water from the network without appropriate metering or payment.

Unauthorised connections can put the integrity of the water network at risk and may result in significant quantities of treated drinking water being lost.

Enforcement Across London and the Thames Valley

Among the cases highlighted by Thames Water during 2026 was a plant hire company prosecuted for repeated offences involving unauthorised connections. Another case involved the former owners of a Southwark property that had been converted into three flats, resulting in combined fines of more than £15,000. A servicing company was also prosecuted following the unauthorised use of a standpipe in Abingdon. These cases demonstrate the importance of making sure that water connections, temporary supplies and standpipe use are properly authorised before work begins.

Protecting the Water Network

Thames Water says tackling illegal connections helps protect both the quality and security of the water supply. Unauthorised connections can also lead to the loss of large quantities of treated water and reduce revenue that could otherwise be invested in maintaining and upgrading water infrastructure.

Developers, contractors and property owners should therefore make sure the necessary permissions and inspections are in place before connecting to the public water network.

Reporting an Illegal Connection

Anyone who suspects an illegal water connection or the unauthorised use of a standpipe should report it directly to Thames Water so that it can be investigated.

Need Professional Drainage Support?

Pinpoint Drainage Services provides professional drainage solutions for commercial, industrial and domestic properties, including drain surveys, drainage mapping, drain cleaning, repairs and maintenance.

If you require advice or assistance with your drainage system, contact the Pinpoint Drainage Services team.

CALL US TODAY FOR
A FREE DRAIN QUOTE

24 Hour Emergency Call Out
Mobile: Click to view 07425 115237
Click here to Email Us

Call Pinpoint Drainage Services for Free Quote throughout London

CONTACT US FOR ANY DRAINAGE ADVICE

To CONTACT US, fill out the contact form, and we will respond promptly.
For any Urgent Drain matters, please call us.

Contact us for any Drain Advice London

Let's talk about unblocking Drains on Social Media!

Pinpoint Drainage Services: Your Top-Rated Drainage Specialists Serving FAST Solutions across London!

We proudly serve London, including Ashford, Heathrow, Sunbury, and Staines.
Get fast, efficient drain clearance with absolutely NO Call-Out Charges, any time of day or night.

Pinpoint Drainage Services on Facebook
Pinpoint Drainage Services on Instagram
Pinpoint Drainage Services on linkedin

YOUR LOCAL 24/7 DRAINAGE SPECIALISTS

24/7 Emergency drainage service
NO call out charges
Over 45 years of drainage experience
Affordable fixed-price drain service
Free no-obligation drain quotes
No hidden extra fees
Same-day drain repairs available
Fully insured drainage specialist

Call Pinpoint Drainage Services for Free Quote Wembley

EMERGENCY DRAINAGE
SERVICE AVAILABLE NOW

Drainage emergency? Don’t wait—call us now. We’re available 24 hours a day to provide fast, reliable help when you need it most.

24 Hour Mobile: Click to view 07425 115237
Click here to Email Us

Contact us for any Drain Advice London

Licensed & Accredited Drainage Specialists Across London & the South East

Expert drainage services for homes and businesses, delivered with care.

To ensure the highest level of service, we hold numerous industry credentials. Please see our credential logos below:

Certified ISO 45001:2018 Company
Drain Safe Logo
FORS Fleet Operator Recognition Scheme logo
Construction Line Logo
CHAS Logo
SSIP logo
N.A.D.C. Logo
Acclaim Accreditation Logo
Pinpoint Drainage Services Ltd

Our Address

Pinpoint Drainage Services Ltd,
Unit 19, Ashford Business Complex,
166 Feltham Road,
Ashford,
Surrey
TW15 1YQ
United Kingdom

Follow Us